Returns & Exchanges

We want you to love your purchase.

If for any reason you are not completely satisfied with your item, we offer a hassle-free return process.

Return Window

You have 30 days from the date of delivery to return your purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. We cannot accept returns/exchanges of items purchased on other websites or in stores.

Return Process

To initiate a return, please email Customer Service at orders@kinrosscashmere.com. Please include your order number, the reason for your return, and whether you are looking for an Exchange or Refund. Once your return is authorized, you will receive a prepaid return label to send your item(s) back to us.

Return Shipping

We offer free shipping on returns within the United States. Please ensure that your return is securely packaged, as we are not liable for any items damaged during return shipping.

Refunds

Refunds to your original payment method will be subject to a $14.95 restocking fee. However, if you choose to receive a refund in the form of store credit, the restocking fee will be waived. Please allow 10 business days for your refund to be processed, with an additional 3-5 business days for the refund to appear on your statement.

Exchanges

If you wish to exchange an item, please indicate this in your email. We offer free exchanges for items of the same value, subject to availability, and no restocking fee will apply.

Final Sale Items

Please note that all sale items are final and are not eligible for return or exchange.